To help you find your way - this FAQ is subdivided into topics. Please choose a topic below by clicking on it.

GETTING STARTED

• I am ready to upgrade from my trial download version to the full version.  What do I do?
• Where can I download the trial versions from?
• Where can I upgrade my products from?
• Can I install your product on more that one computer?
• How do I reinstall Win Doc Pro?

LICENSE KEYS

• My license key is invalid
• I have lost my license information
• Where can I find my license key?

INSTALLATION

• How do I install Win Doc Pro?
• I installed Win Doc Pro and cleaned my registry. Doing another scan just shows up more errors. What is happening? I own a registered version - it doesn’t seem to be removing the errors?

PROGRAM SETTINGS

• What is the Windows Registry?
• How often should I scan my Registry?
• Does Win Doc Pro run Automatically? Can I set it to do that?
• Runtime error messages - what causes these at start-up time?
• How do I restore changes I made while using Win Doc Pro?
• What is the ‘system restore’ option, and what does it do?
• How do use Win Doc Pro?
• How do I use the Ignore List?
• Is Win Doc Pro’s Restore option supported under all operating systems?
• My screen is misaligned and my Fix Errors Button is missing. What do I do?

Please visit our trial center (http://www.windocpro.com) to download a trial version of our products.

You can download the latest build for your licensed version from our Download Center.

I am being asked to pay again

Activation is simple:

1) Open Win Doc Pro

2) Click on the Red "Register Now" button in the main program window

3) Enter your serial number (a long number found in your Order confirmation email")

4) Please add the program to your firewall application if in doubt

The above procedure will unlock the full version of the program.

Our license agreement allows you to use one license on one standard computer unless otherwise stated (such as  a multi-install subscription).

How do I reinstall Win Doc Pro?

1. Download the program at here
2. Click Run to start the Installation Wizard
3. On the ‘Welcome to Win Doc Pro Setup Wizard’ screen, click Next
4. Read the License Agreement. Click either ‘I Agree’ or Cancel
5. Choose where you want to install Win Doc Pro. The default is C:/Program Files/Win Doc Pro. Change your target folder if required. Click Install
6. Select Run Win Doc Pro and then click Finish.
7. One you have downloaded and installed the program, validate your copy by clicking on the About button on the Win Doc Pro menu bar.
8. Enter your license key. You will find this in your confirmation email sent to you after your purchase.
9. Click Submit

We can send you another copy of your information - please visit here to have it resent to you.

When you purchase Win Doc Pro, a confirmation email is sent to you containing your license information. This email is sent to the email address entered at the time of purchase. It should be retained for future reference.

If you have misplaced or lost the information, we can send another copy to you. Please visit here to have a copy of your license key sent to you.

1. Download the program from here
2. Click Run to start the Installation Wizard
3. On the ‘Welcome to Win Doc Pro Setup Wizard’ screen, click Next
4. Read the License Agreement. Click either ‘I Agree’ or Cancel
5. Choose where you want to install Win Doc Pro. The default is C:/Program Files/Win Doc Pro. Change your target folder if required. Click Install
6. Select Run Win Doc Pro and then click Finish.
7. One you have downloaded and installed the program, validate your copy by clicking on the red Register Now button located on the bottom left hand corner of the program main window.
8. Enter your license key. You will find this in your confirmation email sent to you after your purchase.
9. Click Submit

This usually happens because of the removal of empty registry keys. During regular computer operations, some keys are automatically re-created by the programs running at the time.

By adding these items to the Ignore list in Win Doc Pro, you will no longer see them as errors during future scans. This can be done during step 3 of the scanning process. Once added to the ignore list, they will no longer be removed.

To add items to the Ignore list:
        Click the Ignore link next to any item on the list at step 3.

To view items in your Ignore list:
 

        Click the Settings button in the Main window and click the Ignore List tab.

To remove an item from the Ignore list:
 

        Select one or more items then click the Remove Selected button

The Windows Registry is a partition on your hard drive - effectively a ‘database’ where Windows stores settings and options for the Windows operating system. The Registry also contains other information and settings for all the software and hardware in your PC configuration, and is a record of any preferences you have set.

This depends largely on the use of your system. We would advise that you run a scan either once a week or once a fortnight if you are an active user.

We also advise a scan after you have removed / uninstalled software, or if your PC seems to be running more slowly that you think it should be

Yes it can. You can schedule Win Doc Pro to run automatically at any time which suits you. This means you can select a time when you are least likely to be using your system.

How do I do that?

1. Click on Settings from the main Win Doc Pro window, and then on the Scheduling tab.
2. 2. Click the Manage Schedule button. This will open a scheduling task box which will allow to enter or modify your desired settings. You can set one or more than one scheduled time for Win Doc Pro to run

At times, libraries which are associated to programs are not installed properly or become corrupt. The error could be (but is not necessarily limited to) one of the following

  An application has made an attempt to load the C runtime library incorrectly

  This application has requested the Runtime to terminate in an unusual way.

How do I fix the problem?

If you get a runtime error, it will be necessary to uninstall, and then re-install Win Doc Pro. To do this - do the following:

1. Close Win Doc Pro by clicking the X button at the top right of the Main window.
2. Click Start >> All Programs >>  Win Doc Pro  >>  Uninstall Win Doc Pro.
3. Follow the step-by-step instructions
4. Install Win Doc Pro again.

If you still experience runtime issues, try visiting Windows Update and install any critical updates which are offered

How do I restore changes I made while using Win Doc Pro?

The Win Doc Pro software creates a backup before removing anything from your registry.

Restoring the registry could affect the functionality of your software. We would recommend that you proceed with caution. Only use this feature when you need to restore your registry to a previous working state.

To restore changes made to your system, do the following:

1. From the Main Win Doc Pro window, click on the Backup button. This will display your backup files, along with the date and time they were created.
2. Check one or more backup files and click the Restore button.
3. Click OK

This option is only available for those who use XP - it is not available for any other operating system.

The ‘system restore’ feature is part of the Windows XP/ Vista  operating system which allows you to take a snapshot of the Windows registry and various system files fro purposes of restoring your system after changes have been made. This is useful for when you are about to install new software, drivers or upgrades.

When you check this option, a system restoration snapshot is taken before the Win Doc Pro ‘fix errors’ process begins. To use the restoration system, go to Start Programs >> Accessories >> System Tools >> System Restore.

Win Doc Pro basic operations:

1. Registry Scan - To scan your registry, click Start in the Win Doc Pro Main window, then select the items you wish to scan or remove. Click the Start Scan button to begin scanning. You can cancel at any time during the scanning operation by clicking the cancel button.
2. Registry Repair - Once the scan has been completed, a list of problem will be displayed. By default the errors identified will be selected for removal. The nature of the errors as well as the location can be viewed. You can modify the list of items selected for removal, send them to the Ignore list or remove them yourself. To remove items, click the Fix Errors button. Win Doc Pro automatically makes a backup of the current status. This can be used to restore changes made should this be necessary.

To enable repairs for all sections of the registry, you will need to register your copy of Win Doc Pro. To register your copy, please go to URL (http://www.windocpro.com/order.php) and proceed with your purchase.

3. Restoring Removed Registry Items - If you need to restore any items which have been removed by Win Doc Pro, you may do so by clicking the Restore button from the Win Doc Pro Main window. This will display a list of all the backup files.

Sometimes Win Doc Pro will list valid registry keys as errors.  When the program is not active, some keys remain in the registry. If these registry entries are removed, installed software may perform erratically and sometimes necessitate the re-installation of the programs to correct the problem.

Win Doc Pro will flag these as being errors unless you specify them as items which can be ignored during scans, as they suit some of the criteria Win Doc Pro uses to determine whether they are errors or not.

During step 3 of the scan, Win Doc Pro lists errors and are selected for repair. It is at this stage that you may send items of your choice to the ignore list. Once they are on the ignore list, Win Doc Pro will not act on them or list them as errors again.

To send items to the Ignore list:
 

Click on the Ignore link next to any item in the list of items scanned.

To view the items in your Ignore list:
 

Click on Settings in the Win Doc Pro Main window and then click the Ignore tab.

To remove items from your Ignore list:

1. Go to the Ignore list by clicking on Settings  in the Win Doc Pro Main window
2. Select one or more items

Win Doc Pro provides the ability to restore your registry no matter which operating system you are using. Win Doc Pro automatically makes a backup before repairing the errors during the ‘fixing’ stage. These items can then be restored if required.

To restore one or more backup files do the following:

1. In the Win Doc Pro Main window, click on Restore
2. Select one or more backup files
3. Click on Restore

This problem can be fixed by changing the Windows Fonts Settings.

There are a few possible steps to resolve this problem - if the first does not work, try the second, and so on down the list:

1. Set your font size to Normal. To do this, right click on the Windows Desktop and choose properties. Then select the Settings tab. Click on Advanced, and finally, choose Normal Size 96 DPI and click OK. This may require you to restart your computer for the new options to be applied.
2. If 1 (above) has not worked, try changing your screen resolution to 1024 x 768 or even to 800 x 600. This can be done by right-mouse clicking on the desktop then select Properties >> Settings >> 1024x768 (or ) 800 x 600 >> OK
3. If 1 or 2 (above) have not worked, we would suggest that you try uninstalling and then re-installing Win Doc Pro.

Procedure:

To uninstall: Go to Start >> All programs >> Win Doc Pro >> Uninstall
 To re-install: Reinstall Win Doc Pro through the Win Doc Pro site - going through the scan option. Your original registration information will still be valid, and should be used when re-installing your refreshed copy